General Platform & Booking
Find quick answers to the most common questions about General Platform & Booking.
Simply choose your service, select a time, and complete your booking online.
Yes, creating an account is required to manage bookings, payments, and your session history.
Yes, you can book on behalf of others by entering their details during checkout.
Each profile includes a bio, specialties, client reviews, and in some cases discovery calls to help you decide.
Yes, in addition to individual sessions, many practitioners offer group workshops and retreats.
Pricing is set by each practitioner and may vary between online and in-person.
Yes, all payments are encrypted and processed through secure systems.
Some practitioners offer multi-session packages or subscriptions, which are listed on their profiles.
Pricing & Payments
Find quick answers to the most common questions about Pricing & Payments.
Cancellations & Policies
Find quick answers to the most common questions about Nivaya’s classes, services, and how we support your wellness journey.
Refunds depend on each practitioner’s policy, which is displayed during booking.
You can reschedule or request a full refund based on the practitioner’s policies.
Yes, late arrivals or missed sessions may result in shortened time or no refund, depending on the practitioner’s policy.
For some treatments, medical approval is recommended.
Please inform your practitioner before booking so they can provide the right support.
Some services may be eligible; check directly with your insurance provider.
Yes, many online services are fully accessible, and some in-person locations are designed for accessibility.
Health, Safety & Accessibility
Find quick answers to the most common questions about Nivaya’s classes, services, and how we support your wellness journey.
For Practitioners
Find quick answers to the most common questions about Nivaya’s classes, services, and how we support your wellness journey.
Complete the application form under “Join as a Practitioner” to create your professional profile.
Access to a wide community of clients, easy booking and payment management, and opportunities to grow your practice.
Yes, we actively promote practitioners through our platform and marketing channels.
Try resetting your password. If the issue persists, contact our support team.
You can reach us via the contact form on the website or by email.
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Technical & Support
Find quick answers to the most common questions about Nivaya’s classes, services, and how we support your wellness journey.